Privacy Policy

Last updated on March 25th, 2022.

Your privacy is very important to AlpacaMarket. We therefore comply with the relevant laws and regulations governing privacy, including the General Data Data Protection. This means that we:

  1. Clearly define our purposes before we process your personal data through this privacy statement;
  2. Store as little personal data as possible and only the data that is necessary for our purposes;
  3. Explicitly requesting consent to the processing of your personal data, should consent be required;
  4. Take necessary security measures to protect your personal data. We also impose these obligations on parties who process personal data for us;
  5. Respect your rights, such as the right to access, correct or delete your personal data processed by us.

Your data is safe with us and we will always use it properly. In this privacy statement we explain what we do at the website AlpacaMarket all with information that we learn about you.

If you have any questions or want to know exactly what we keep of you, please contact us.

The data we collect

In addition to information that you explicitly make available to us (such as personal data and preferences on your profile), we collect technical information as part of fraud prevention, and anonymised statistics for insight into popular listings and pages.

Your account

Certain areas of our website require you to register first. You must then provide information about yourself, including a name and e-mail address. We use this information to create an account that you can log into with your e-mail address and one-time login tokens that you receive by e-mail.

In addition, we supplement your account with further data, including dates on which you logged on or were active on the site and your last session number and IP address. You consent to this by accepting the Terms of Use. We will retain this information for six months after you close your account. You can change information via your account whenever you wish.

If you request a login token for the first time but have not logged in within 24 hours or do not accept the terms of use, your account will be deleted.

Processing orders

When you place an order with us, we use your personal data to properly order to be able to handle it properly. We share your personal details with our payment and/or delivery service to process the order.

We also receive information about your payment from your bank or credit card company.

For this purpose, we use your name and address, billing address, e-mail address, payment details and IP address. We are legally required to do this. We keep this information about your orders in connection with the legal tax retention obligation.

Sending newsletters

We have a newsletter and you will only be added to the list of subscribers with your permission. In the newsletter, you can read news, tips and information about our products and services and alpacas in general. For this purpose, we use your e-mail address and indicated preferences. We do this on the basis of your consent. We will retain this information until you cancel your subscription.

You can cancel your newsletter subscription at any time. Every newsletter contains an unsubscribe link.

Sending search notifications

You can register for search notifications via the website. The search notifications provide you with an overview of new listings that meet your requirements. We use your e-mail address and the preferences you have indicated to automatically determine which listings match. We do this on the basis of your consent. We retain this information until you remove the search notification.

We necessarily keep a record of when we have sent you an listing in order to prevent you from receiving the same one multiple times. We retain this information for six months after you close your account, or until the listing in question is deleted, one year after it expired.

Using credits

Placing listings at AlpacaMarket works with credits, which you can buy in advance. See also section "Processing orders" for the data that is processed when purchasing credits.

Changes to your credit balance are saved and can be viewed via your account. We will retain this information for six months after you close your account.

Responding to listings

There are several ways to respond to listings placed by third parties. Which options are available is determined by the advertiser.

  1. By viewing the contact details of the advertiser (telephone number, e-mail address). This requires an account for the protection of the advertiser. When contact data is retrieved, anonymous statistics are shared with the provider. To detect misuse of the platform, your account number, email address and IP address are also stored. We store this information for up to 1 year after retrieval and only process/share it where required by law (e.g. if the police require it in the case of suspected crime) or for internal fraud prevention purposes.
  2. By sending a reaction via the contact form, you can send a message to the advertiser. For this purpose, the information you provide, as well as the data on your account (name, email address) and technical information (IP address, browser), will be stored for up to 1 year for the purpose of detecting abuse of the platform, and shared with the advertiser via email and their portal. This data is also shared with Akismet, to automatically prevent advertisers from receiving spam messages via the website. Akismet keeps your data for a maximum of 90 days.
  3. By visiting the website of the provider. Anonymous statistics about the number of referrals to the advertiser's website are shared with the advertiser. The referral to the website of the provider contains non-personal information that allows the advertiser to see that you have reached their website through AlpacaMarket. How this data is further processed depends on the provider.


Advertisers are third parties who place listings on the website, and are bound by the additional terms for advertisers. We only share your personal information with providers if you explicitly allow us to do so, for example by responding to an listing.

Disclosure to other companies or institutions

With the exception of the parties required to provide our services, we do not under any circumstances give your personal data to other companies or institutions, except if we are legally obliged to do so (for example, if the police require it in the case of suspected crime). Below is a list of third parties and what data we share with them.

Processor Type of information Purposes
Mollie Personal and order information Mollie is our payment partner. When you place an online order (as a provider), your billing information is shared to facilitate payment. Mollie uses your data for such purposes as facilitating the payment and fraud prevention, see also Mollie's privacy policy.
Amazon Web Services Email address and contents We use Amazon Web Services to send emails to you from the website.
HelpScout Email address and contents If you reach out to us (or we reach out to you), your email is processed by HelpScout, our helpdesk service provider.
Akismet Name, email address, message, and technical data When you respond to a listing using the contact form, we review the message through Akismet, using technical data as well as your name and email address. We do this to prevent providers from receiving spam. Akismet stores this information for up to 90 days.
Apuls Cijfers & Advies Financial data Apuls is our administrative partner and processes the administration/books. Logically they require a full copy of all invoices and payments, which are stored in accordance with the legal accounting requirements.


We keep statistics on the use of our website, including which pages and filters are used. For a period of 30 minutes, this information can be traced back to a visitor by means of the IP address. This data is then automatically processed to filter out duplicate visits and make it completely anonymous. The completely anonymous statistics are then stored.

Anonymous statistics are also shared with advertisers after processing, for example in the form "listing {a} was viewed 150 times on {date}".


Our website uses cookies. Cookies are small files in which we can store information so that you do not have to fill it in every time. They also allow us to keep you logged in for a longer period of time and to store preferences.

You can disable cookies via your browser, but then our website may not work properly.

When using AlpacaMarket no cookies from other companies are placed on your computer.


The security of personal data is of great importance to us. We ensure that your data is properly secured and preferably store personal information with encryption. We constantly adjust security and pay close attention to what can go wrong.

Backups are made of AlpacaMarkt on external servers at fixed times. These backups are used in case of a calamity causing the site to be unreachable unexpectedly, and also contain personal information. Backups go back by default 4 weeks, but can also be kept for a longer period in offline environments.

Changes to this privacy policy

When our website changes, we naturally have to update the privacy statement as well. Pay attention to the date above and check regularly for new versions. In case of major changes, we will inform you on your next visit.

Your rights

If you have any questions or want to know what personal data we hold about you, you can always contact us. See the contact details below. Please make sure that you always clearly state who you are, so that we can be sure that we are not modifying or deleting data relating to the wrong person. We may ask for verification.

We will in principle comply with your request within 30 days. However, this period may be extended for reasons relating to the specific rights of the data subjects or the complexity of the request. If we extend this deadline, we will inform you in notify you in a timely manner.

Submit a complaint

If you wish to make a complaint about the use of your personal data, please send an e-mail to We will take up any complaint and communicate it further with you.

If you feel that we are not helping you in the right way, you have the right to lodge a complaint with the Autoriteit Persoonsgegevens or your local Personal Data Authority.

Contact information

Oenemastate 14
8926PR Leeuwarden
The Netherlands
Email address:

Dutch Chamber of Commerce number: 52454606

Login with your emailaddress to save favorites, see contact information for alpaca farms, and to configure search notifications.